shipping + exchanges + returns 2021

domestic shipping

we ship all domestic orders via UPS.

we ship orders mon - fri between 10am - 3pm. orders received after 3pm New York city time will ship the next business day.

ground: 3 to 6 business days - $15

2nd day: 2 business days - $30. for expedited shipping we need to receive all orders by 3pm EST *saturday not included

overnight: 1 business day - $75. for expedited shipping we need to receive all orders by 3pm EST *saturday not included

shipping to hawaii: two-day air only - $75. no UPS ground or overnight shipments to Hawaii. delivery may vary depending on UPS delivery schedule.

all orders are delivered “no signature required”. if you are concerned about theft of a package please email onlineorders@maliamills.com + let us know you would like your shipment with a signature required.

international shipping

malia mills ships worldwide.

we now ship all international orders via ups i-parcel.

at checkout, the cost of shipping + duties and taxes will be calculated to be paid upfront.

please allow 7-14 business days for delivery.

returns or exchanges including duties and taxes are paid by the customer.

please email onlineorders@maliamills.com with any questions about international shipping. thanks!

vacation emergencies

if you have a vacation emergency, please email onlineorders@maliamills.com so we are sure to get you what you need asap!

when choosing expedited shipping service, please keep in mind that shipping times include business days only - no saturday delivery!

we do our absolute best to get your order to you as quickly as possible! however, once we hand a package off, we are at the mercy of ups.

exchanges + returns

online orders exchanges or returns in-store:

online orders can be exchanged or returned in store.

please visit any of our stores with your sales receipt and one of our sales gals will help you to find the right size or style.

you can drop off returns to any store and your refund will be processed via christine at our studio within 1-2 business days.

online order refunds are issued during business hours monday - friday.

sale items are final sale!

online orders exchanges or returns - 4 steps to ship back:

1. email onlineorders@maliamills.com to request a return chi (rtchi) form, then fill it out, and return it to malia mills with your goods.

2. confirm that the goods you ship follow these guidelines:

all goods need to be received by us within 14 days from the day you received your package.

all goods need to be accompanied by the completed rtchi form.

all goods need to be clean, unworn, unwashed and be in sellable condition.

all tags, panty-liners and straps need to be intact.

we don't accept any goods for exchange or return that are worn, damaged or altered from their original condition.

all accessories and sale items are final sale.

sample sale items are final sale.

be sure to repackage your exchange/return securely. reuse the box, bag, and tissue you received your order in to prevent any damage or excessive wrinkling during transport.

return shipping costs are the responsibility of the purchaser. we don't accept any returns cod. shipping charges are not refundable.

allow approximately one week for delivery of your exchange/return package. we will refund the credit card used to make your purchase within 5 days of receipt of return. it generally takes 1 to 2 billing cycles for your refund to appear on your statement.

3. insure the box. important! be sure to insure the box, otherwise if it is lost we cannot process the lost goods for return or exchange.

4. ship the box to:

malia mills

exchanges/returns

27 wooster street

new york, ny 10013

212.625.2311

purchases made in store can be exchanged or returned for store credit within 10 days of purchase. must be unworn with tags attached!

SAMPLE SALE IS ON -- UP TO 80% OFF! SHIPPING WILL START 11/19

FOR INTERNATIONAL SHIPPING EMAIL ONLINEORDERS@MALIAMILLS.COM

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